Online ordering and scheduling for your catering services
The Catering and Hospitality (CHM) module provides a workflow based process for managing the complete life-cycle of catering and hospitality
requests. Users include corporates, conference venues, universities and local authorities - in fact, any corporate or public sector
organisations in which catering and hospitality services are provided internally or by an external contractor.
The Catering and Hospitality module can be deployed along side other FM Server modules or as a stand alone system.
Simple Online Ordering
The system enables clients to order catering services through an intuitive, easy to use, electronic catalogue by selecting items from your menu
headings and adding them to a conventional shopping cart. An order can include multiple events, where each event is defined by a particular date,
start and end times, and a location, specified down to room level. The user simply adds the service items and quantities required for each event
and submits their order.
The Microsoft Outlook style calendar interface enables clients to view their scheduled events and filter the items displayed by day, week and
working week, month and year. Tool tips display all key information about an event simply by moving your mouse pointer over the calendar entry
and clicking on a calendar entry enables users to drill down directly into the full event and order details.
Interactive Order Amendment and Processing
Catering Managers can review each catering request and amend any items that present an issue due to availability or scheduling. They can also
propose alternative options. Clients can accept any proposed amendments or submit their own changes until all items are agreed and accepted
by the catering department. Automatic email and SMS notifications also advise users in real-time when an order has been confirmed or requires
changes. Clients benefit from being able to order and amend services directly, any time and from anywhere.
Service delivery, status tracking and invoice management
Graphical Drag and Drop Scheduling
The Microsoft Outlook style calendar interface enables catering managers to view and filter scheduled catering activities by location, department
using day, week month and year views. The drag and drop calendar features also allow catering managers to amend and re-schedule individual
events with ease until the point that an order has been confirmed. For customers that also use the Reactive Maintenance and Planned and
Preventative maintenance modules, integration with the core FM Server maintenance calendar allows facilities managers to view and filter
scheduled hospitality events along side all scheduled maintenance activities so that everything can be coordinated and potential conflicts avoided.
Detailed Status Tracking and Financial Information
At all times catering managers have a complete picture of all pending, work-in-progress and completed catering requests enabling them to manage their
workload and resources. Departmental cost codes details are automatically assigned enabling a detailed analysis of catering activities and costs by
client, department and location across your entire portfolio. A detailed history is also maintained in the system audit trail throughout this process
including the ability for client users and catering managers to maintain notes on any dialogue.
Internal and External Invoicing
The invoicing process enables catering managers to generate detailed invoice data for services delivered including amendments, discounts and
additional charges whether for internal or external clients. Invoice data for completed transactions can also be readily exported in standard
CSV or XML format for import into stand alone financial accounting systems.
If you have any requirements for improving your catering and hospitality processes please contact us